Frequently Asked Questions
Everything you need to know about your Label Elio experience.
What is the standard shipping timeframe for Label Elio orders?
We process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I track the status of my delivery?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your package's journey.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a refund or size exchange.
Are your garments ethically produced?
Yes, Label Elio is committed to sustainable fashion. We work exclusively with certified manufacturers who ensure fair wages, safe working conditions, and reduced environmental impact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section for item-specific advice.